Patients and Visitors

For Patients

We are committed to providing exceptional healthcare with patient-centered services and a comfortable experience for visitors. This guide will help you navigate our hospital facilities, policies, and services to ensure a smooth visit.

Appointments & Admissions

  • Patients can schedule appointments through:
    • Online Booking: Use our website portal.
    • Phone Call: Call our appointment desk.
    • Walk-in Registrations: Available for select departments.

Hospital Admission Process

  • Upon arrival, check in at the admission desk with all necessary documents.
  • A nurse or patient coordinator will guide you to your assigned ward.
  • Pre-Admission Checklist:
    • Bring necessary medications.
    • Pack essential personal items (toiletries, comfortable clothing).
    • Arrange transportation for discharge.

Rooms & Facilities

  • Private and Shared Rooms: Available based on patient preference and insurance coverage.
  • Room Amenities:
    • Adjustable hospital beds
    • Television and Wi-Fi access
    • 24/7 nursing assistance
  • Specialized Care Units:
    • Intensive Care Unit (ICU)
    • Maternity Ward
    • Pediatric Unit

Meals & Nutrition

  • Patients receive customized meals based on dietary needs.
  • Meal Timings:
    • Breakfast: 7:30 AM – 9:00 AM
    • Lunch: 12:00 PM – 2:00 PM
    • Dinner: 6:00 PM – 8:00 PM
  • Special Diets Available: Diabetic, vegetarian, low-sodium, etc.
A patient signs a consent form in a medical facility, ensuring informed healthcare decisions.

our focus is on Quality, not Quantity

At HIH, we are committed to providing high-quality medical care in a safe and respectful environment. Our policies ensure that all patients, visitors, and staff adhere to the highest standards of healthcare service.

Your Rights in our Facility

  • To receive safe, high-quality medical care without discrimination.
  • To be treated with dignity, respect, and confidentiality.
  • To be informed about treatment options, risks, and alternatives.
  • To request a second opinion from another healthcare professional.
  • To have access to medical records upon request.
  • To refuse treatment, except in life-threatening emergencies.

Visiting Hours & Policies

  • General Wards: 10:00 AM – 8:00 PM
  • ICU & Critical Care: Limited visitation (please check with staff).
  • Maternity Ward: Only immediate family allowed.

Visitor Guidelines

  • Health & Hygiene:
    • Wash hands before and after visiting.
    • Avoid visiting if you have flu-like symptoms.
  • Respect for Patients:
    • Maintain a quiet and calm environment.
    • Limit mobile phone usage in patient areas.
  • Children & Pets:
    • Children under 12 must be accompanied by an adult.
    • No pets allowed inside hospital premises (service animals permitted).

Hospital Services & Amenities

Pharmacy & Laboratory Services
  • 24/7 Pharmacy: Located on the ground floor.
  • On-site Laboratory: Quick test results and diagnostics.
Emergency Services
  • Our Emergency Department operates 24/7.
  • Emergency Hotline: [Hospital Contact Number]
Parking & Transportation
  • Patient Drop-off Area: Available at the main entrance.
  • Visitor Parking: Free parking with designated accessible spaces.
  • Public Transport Access: Bus and taxi services available nearby.
Cafeteria & Waiting Areas
  • Cafeteria: Open daily from 7:00 AM – 9:00 PM.
  • Family Waiting Areas: Equipped with comfortable seating and refreshments.